shipping information​

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We believe in fast and safe shipping, to make your online experience a pleasant one. Firstly, some shipping conditions:

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• All orders will be dispatched within 1-5 working days of order receipt

• Orders placed on weekends or public holidays, will be processed within the next working day where possible

• All orders Returned To Sender due to not being claimed, or for incorrect addresses, re-delivery charges may be applicable

• PRE SALE orders require full payment at time of purchase. You will receive a dispatch notification as soon as they are produced. The estimated delivery date can be found on the product page or contact us directly

• Delivery time is an estimate only and URBAN GREEN FARMS is not liable for any delays, loss or damage suffered through any reasonable or unavoidable delay in delivery

• International shipping is not currently available

 

 

delivery within australia ​

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Shipping is available for all orders via Australia Post services or Courier Services used by URBAN GREEN FARMS.
 

Approximate delivery time frames but cannot be guaranteed:

 

Sydney, Canberra, Adelaide, Melbourne, Tasmania 4 -7 business  days

Gold Coast, Brisbane, Nth NSW 5-10 business days

Perth, Nth QLD 7-14 business days.

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RETURNS POLICY

 

We believe in a fair returns policy, as we understand online shopping can be convenient and want to make it easy. Returns for refund are accepted on products within 14 days of receiving your order.

To return items they must be in their original and associated packaging in original condition - See conditions for return below.

Sale items not eligible for return unless deemed faulty.

REQUESTING A RETURN

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Please email info@urbangreenfarms.com.au  to commence your return request. The team will take care of all the steps required for you to complete your return. 

 

CONDITIONS FOR RETURN
 

Return postage will be at the buyers expense. This includes 'Faulty Refunds & Returns’

 

The return will be accepted where:
 

• A return request is submitted to via email within 14 days of receiving your order

• Original proof of purchase must be supplied and a copy packed with the item

• The items must be in original condition and not used, damaged or altered in any way

• All original packaging, labels are fully intact
   

We recommend a tracked registered postal service, as we do not consider the goods 'Returned' until they have been safely received. URBAN GREEN FARMS is not liable for loss or damage of goods in transit.

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EXCHANGE

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You may return and exchange your items, within 14 days (subject to availability). Also, if for whatever reason the purchase is not what you expected, we are happy for you to return the item and you will be issued with a refund of the order value, excluding shipping.

No reimbursement on postage costs for returned items including item as faulty. Any promotions mentioning 'Final Sale' are not eligible for exchange, refund or return, unless faulty

 

 

FAULTY REFUNDS

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You are eligible for a full refund, within 14 days, including return shipping upon confirmation of product being faulty.

 

What defines faulty?

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• Manufacturing faults

• Delivered items differ from ordered items

• Clear defects or damage
   

All fault confirmation are based on URBAN GREEN FARMS assessment once returned. Please ensure to follow label instructions, as failing to do so could result in damage or incorrect usage to the items which is not covered by our Returns Policy.